IMPORTANT INFORMATION AND WHO WE ARE
Data Protection Officer
Office 17, Hillingdon House
If you have any grievances regarding data protection, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us initially.
THE DATA WE COLLECT ABOUT YOU
Personal information, also known as data, refers to any data that enables the identification of an individual. However, anonymous data where identification is impossible is not included
We have categorised the various forms of personal data we may gather, use, store, and transfer about you as follows:
Identity Data: this includes the first and last names, any website username or similar identifier.
Contact data: this includes the includes billing address, delivery address, email address and telephone numbers.
Technical Data: this includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data: this includes your username and password, interests, preferences, feedback and survey responses.
Usage Data: this includes information about how you use our website, products and services.
Marketing and Communications Data: this includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, utilise, and distribute Aggregated Data, such as statistical or demographic data, for any purpose. This data may be derived from your personal data, but it is not considered personal data under the law as it does not reveal your identity directly or indirectly. For example, we might use your Usage Data to determine the percentage of users accessing a specific website feature.
If we are required by law or have a contract with you that necessitates collecting personal data and you fail to provide the requested data, we may be unable to fulfil the contract that we have with you or are attempting to enter into (for instance, to offer you products or services). If this occurs, we may have to terminate a product or service you have with us. However, we will inform you if this is the case at the time.
HOW YOUR PERSONAL DATA IS COLLECTED
We gather information from and about you using various methods, including:
You may provide us with your Identity and Contact Data by filling out forms or communicating with us through the mail, phone, email, or other means. This includes personal data that you provide when you:
Automated technologies or interactions:
We may gather Technical Data about your equipment, browsing actions, and patterns through automated technologies or interactions as you engage with our website.
We collect this personal data using cookies, server logs, and other similar technologies. Additionally, we may obtain Technical Data about you if you visit other websites that use our cookies.
We collect Technical Data regarding your equipment, browsing actions, and patterns through automated technologies or interactions while you are interacting with our website. We gather this personal data using server logs, cookies, and other similar technologies. Moreover, we may receive Technical Data concerning you from other websites that use our cookies. Additionally, we might receive personal data related to you from different third-party sources and public sources as mentioned below:
HOW WE USE YOUR PERSONAL DATA
We will only utilise your personal data when permitted by law. Typically, we will use your personal data in the following situations:
Generally, we do not rely on your consent as the legal basis for processing your personal data, except concerning sending third party direct marketing communications to you through email or text message. You have the right to withdraw your consent to marketing at any time by contacting us.
Purposes for Which we Will Use Your Personal Data
Please find below a detailed description of how we intend to use your personal data, along with the legal bases we rely on to do so. We have also mentioned our legitimate interests, where applicable. Please note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. We have provided information regarding the lawful basis of the processing of such data, including the basis of legitimate interest.
If you require information about the specific legal basis we are relying on to process your personal data, where more than one ground has been listed below, please feel free to contact us.
At Carbon Integration, we believe in giving you the power to control some of the ways in which we use your personal data, especially with regard to marketing and advertising. To this end, we have put in place the following mechanisms for you to exercise this control:
We may use your data to identify products, services, and offers that we
think may be of interest to you. You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or previously provided us with your details, and you have not opted out of receiving such marketing.
If you wish to stop receiving marketing messages from us, you can
simply follow the opt-out links on any marketing message sent to you or contact us at any time. Please keep in mind that opting out of marketing messages will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience, or other transactions.
Change of Purpose:
We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will inform you of the legal basis that allows us to do so.
Please note that we may process your personal data, without your knowledge or consent, in compliance with the rules mentioned above, where this is required or legally permitted.
DISCLOSURE OF YOUR PERSONAL DATA
For the purposes set out in the previous section, it may be necessary for us to share your personal data with the following parties:
We require all third parties to respect the security of your personal data and comply with the relevant laws. We do not permit our third-party service providers to use your personal data for their own purposes, and we only allow them to process your personal data for specific purposes and in accordance with our instructions.
It may be necessary to transfer your data outside of the European Economic Area (EEA). The General Data Protection Regulation (GDPR) places limitations on the transfer of personal data to third-party countries or international organisations outside of the European Union. This is in order to ensure that the GDPR’s level of protection for individuals is not compromised.
To ensure the security of your data, we strive to implement at least one of the following safeguards whenever we transfer your personal data out of the EEA:
To safeguard your personal data, we have implemented adequate security measures to prevent its accidental loss, misuse, unauthorised access, alteration, or disclosure. Furthermore, we restrict access to your personal data to only those employees, agents, contractors, and third parties who require it to carry out their job duties. They will only process your personal data according to our instructions and are bound by confidentiality obligations.
We have developed procedures to address any suspected personal data breaches and will inform you and the relevant regulatory body of any breaches where required by law.
We will only keep your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or regulatory requirements. To determine the appropriate retention period for personal data, we consider various factors such as the nature, amount, and sensitivity of the data, the potential risk of unauthorised access or disclosure, the purposes for which we process the data, and the possibility of fulfilling such purposes through other means. In certain circumstances, you may request the deletion of your data; please contact us to request further details.
In some cases, we may anonymise your personal data for research or statistical purposes. This means the data can no longer be associated with you, and we may use it indefinitely without further notification to you.
THIRD PARTY LINKS
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YOUR LEGAL RIGHTS
Data protection laws provide you with various rights concerning your personal data, including the right to request access, correction, erasure, restriction, transfer, portability of data, and the right to object to processing. Additionally, where your personal data is processed based on your consent, you have the right to withdraw such consent.
More information on these rights is available at:
Should you wish to exercise any of the aforementioned rights, please write to us at the abovementioned address. You have the right to access your personal data and exercise any of the other rights free of charge.
However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request.
To confirm your identity and ensure that your personal data is not disclosed to unauthorized individuals, we may require specific information from you.
We may also contact you for further information to expedite our response to your request.